Frequently Asked Questions
Does my child get any visits before they start?
Before your child’s start date, they will visit the nursery for ‘settling in’ sessions. 6 sessions are spread over the 2 weeks prior to their start date, but extra sessions may be offered if required. The first session is for an hour, with you staying to meet key carers and discuss your child’s individual needs and routines. In following sessions, we encourage you to leave your child to familiarise themselves with their group. Sessions gradually increase in length until your child has experienced full sessions or full days, depending on what their eventual attendance will be.
What do I need to provide for my child whilst they are at nursery?
Parents are requested to provide nappies, wipes, creams etc for nappy changing. Changes of clothes should also be kept in your nursery bag (which you will be provided with). Suitable outdoor clothing, shoes and sun protection should be supplied all year round.
For babies we also request that ‘ready made’ bottles of milk are provided for your baby for throughout the day.
What happens if my child is ill at nursery?
If your child is ill at home we ask that parents contact the nursery to inform them of their child’s absence. We also request that infectious diseases are reported to the nursery so that we can inform other parents of this and of what signs and symptoms to look for.
In the event of a child becoming ill at nursery, depending on the nature of the illness, the child’s parents or carers would be asked to come and collect the child.
The nursery has a strict Sick Children Policy and we also follow guidance from the Health Protection Agency.
What happens if I want someone else to collect my child?
In your registration pack you will be asked to give details of ‘regular’ collectors. For collectors who haven’t been to the nursery before, we ask that parents provide us with their description and agree a password with us and the collector. This helps us ensure that the correct people collect children. If your collection arrangements need to change at short notice you simply need to contact the nursery and let us know.
How do I pay my fees?
Fees are paid one month in advance on the 1st of every month. Fees are paid all year round regardless of sickness and holidays. As fees are not paid for the Christmas week, the 12 monthly payments are calculated pro rata to ensure equal payments each month.
Parents can pay by nursery vouchers, a tax-free scheme available through their employers. Nursery vouchers should also be credited to the nursery on 1st of every month for the month ahead.
Are all staff police checked?
Yes. Prior to starting work, staff are required to supply two suitable references and are subject to a List 99 check which helps us identify if staff are unsuitable or banned from working with children. A full CRB check (now replaced by Disclosure and baring certificates) is also undertaken before staff are allowed to be left unsupervised with children.